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SHIPPING INFORMATION

Shipping rates are calculated as follows:

Minimum order of 12 bottles. Pricing equivalent to cellar door prices, excludes shipping fees.

Items are shipped within 3-5 working days and orders are confirmed by email. Currently we regrettably only ship to customers in South Africa. Get in touch with us for international orders, shipped from our tasting room: winetasting@stellvine.co.za.

We are legally prohibited to sell wine to any person younger than 18 and shipments will not be delivered if the recipient is not 18 years or older, of cannot produce identification to prove it. 

By law we may only deliver products to physical addresses and may not deliver products to Post Office boxes. If no one is available at the requested delivery address when we deliver, our courier will retain the products and we will tell you about the attempted delivery. If the courier returns the products to us, you must pay for any further delivery. We are not liable for any loss occasioned by any delay in the delivery of any order.

RETURNS POLICY

We guarantee the quality of the wines we produce, and we want you to be completely satisfied with your purchase. We will gladly exchange any faulty products, but for other exchanges, please note that we can only accept unopened products.

If, for any reason, you are not satisfied with your order, complete the return process by following these steps:

  1. Send an email to winet@stellvine.co.za, stating the nature of your return. 
  2. We will dispatch the courier to pick up the wine at an arranged time.
  3. The cellar door staff will verify that the wine is unopened, or that the opened bottle is faulty.
  4. Your credit card will be refunded with the purchase amount. We regrettably cannot refund the shipping costs. Should you have purchased via EFT, you will be refunded as such.